Data Deletion Instructions
If you want MTEC Software to delete personal information associated with your account or conversations, this page explains how to submit a request and what happens next. These instructions also cover data MTEC may receive through Facebook, Instagram, and WhatsApp integrations.
How deletion requests work
Send your request through a contact method we can use to verify your identity and identify the account, phone number, or email connected to the service. We review the scope and delete or de-identify eligible information while retaining only records that must be kept for legal, financial, security, fraud-prevention, or rights-protection reasons.
1. Submit a data deletion request
- Use MTEC's official contact page or the email address shown on this page and clearly state that your request is a "Data Deletion Request."
- Include your name and the phone number or email associated with the account, plus the relevant channel such as the Student Portal, website, WhatsApp, Facebook, or Instagram.
- You may specify whether you want all eligible information deleted or only a particular category of information or conversation history.
2. Identity verification
- We may request additional information only as reasonably needed to confirm that the requester is the data subject or is legally authorized to act for them.
- Do not send your password, bank-card details, or other secret payment credentials with a deletion request.
3. Information a request may cover
- Account, profile, and contact information linked to MTEC services.
- Support conversations, CRM links, and operational customer or student records where they are eligible for deletion.
- Information MTEC received through Facebook, Instagram, or WhatsApp integrations and stores in MTEC systems, subject to the scope of the request and applicable requirements.
- MTEC-managed communication or marketing preferences linked to the verified identity.
4. What happens after we receive the request
- We review relevant systems and records and determine which information can be securely deleted or de-identified while meeting applicable obligations.
- When a valid contact method is available, we may use it to provide a status update or request information necessary to complete the request.
- Requests are handled within a reasonable timeframe and in accordance with the legal and operational requirements applicable to the relevant information.
5. Information we may need to retain
- We may need to retain financial records, invoices, transaction evidence, or audit records where retention is required for compliance, accounting, or transaction evidence.
- We may also retain limited security, fraud-prevention, dispute, or legal-claim records when reasonably necessary and lawful.
- Information retained for these purposes should not be used for unrelated purposes after a valid deletion request.
6. Meta platform data and accounts
- Your request can cover information stored by MTEC as a result of contacting us through Facebook, Instagram, or WhatsApp.
- Deleting information from MTEC systems does not delete your Meta account or information independently controlled by Meta. Use the privacy tools and settings of the relevant Meta platform to manage data controlled by Meta itself.
7. Requests made for another person
- If you are a parent, guardian, or authorized representative, we may request reasonable evidence of authority before processing another person's information.
8. Questions and follow-up
- If you are unsure what information to request for deletion, contact us first and identify the account, service, or communication channel involved. We will identify the information reasonably needed to process the request.
Start a data deletion request
Use our official contact page or email address. Contact us through a method we can verify and identify the account, phone number, or email linked to the service and the scope of your deletion request.
info@mtec-eg.com